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Five-Star Ticket (FST)
Organizations seeking to provide superior and efficient support services have adopted several help desk “best practice” guidelines. Five-Star Ticket provides a consistent and predictable level of support to manage and organize your entire environment across multiple departments.
Improve Service
Escalate service requests by priority level, enhance reporting, and provide user friendly self-service support options for your staff. Complete your comprehensive service solution with an automated feedback survey component to verify the highest level of service is being delivered.
Access Anywhere
Utilize and access the web-based system with no software, or client side component, to install! When you need access to all your critical information simply launch a web browser from any location and login!
Automate Workflow
Acquire peace of mind knowing your organization continues to operate in your absence with fully automated workflow! Automate critical processes and decisions according to your objectives and priorities.
Reduce Costs
Implement the most cost effective service management solution available today with no upfront costs, no setup fees, no hosting fees, no support fees, no upgrade fees, and the ability to grow with any size organization!
Eliminate Complexity
Consolidate several departments and management processes into a single comprehensive system. Accelerate productivity with an intuitive user interface providing immediate access to complete tasks instantly!
Unlimited User Access
There are no restrictions on the number of users, or technicians, who can simultaneously access the system.
System Hosting & Backup
The system resides on our server and is automatically backed up daily providing peace of mind.
LDAP Authentication
The system integrates with your existing Microsoft or Novell network to maintain consistent user names and passwords.
Asset Management
Record and track information on organization assets (Example: serial numbers, model numbers, purchase dates, etc.) and provide the ability to submit tickets based on assets.
Inventory Management
Track and maintain all inventory items with reports and comprehensive auditing history.
Network Monitoring
Monitor technology assets and receive notifications, along with a self-created ticket, when a technology asset fails.
Project Management
Create and manage all your projects and deliverables within one system for simplicity and easy of use.
Departments
Create as many departments as necessary to categorize environmental tickets.
Reporting
Comprehensive ticket and management reports for all users. Filter reports by departments, users, current status, date ranges, and other ticketing fields.
Email-to-Ticket
The system checks an email account (Example: support@yoursite.com) and automatically converts email messages into tickets for completion. Email management functionality makes submitting tickets to the system convenient, user-friendly, and easy.
Ticket Timeline
View who submitted a ticket and when a ticket was created in the system, when it was reviewed and assigned, and when a ticket is complete. Reviewing the timeline of a ticket allows you to analyze environmental processes and procedures for possible improvement.
Email Notification
Setup pre-defined email notifications to notify ticket creators the status of their tickets. Provides efficient ticket status information without the need to manually email ticket creators.
Ticket Alerts
Users and support personnel receive alert notifications after a defined number of days notifying them a ticket has not received proper attention within the system.
Knowledgebase
All tickets in the system are indexed providing a searchable knowledgebase for end users and support personnel.
Workflow Approval
Tickets flow through a pre-defined approval process you setup in the system before tickets arrive to support personnel for completion.
Self-Service Support
Setup pre-defined messages sent to users during ticket creation to assist in the resolution of their problem. If a user is able to resolve their issue, the ticket is automatically removed from the system.
Scheduled Tickets
Schedule tickets in the system to be created automatically based on defined dates and times.
Five-Star Ticket is the most cost effective and comprehensive solution available today ensuring high quality service, best practices, and workflow automation. Available for use from any location, Five-Star Ticket is the solution for any size organization!. For more information please visit www.five-starticket.com.
