Five-Star Ticket provides everything you need in one complete package:

Web-based
Submit and modify tickets online with no paper forms to complete – works with all web browsers.

Unlimited User Access
There are no restrictions on the number of users who can simultaneously access the system.

Email-To-Ticket
System checks an email account (Example: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) and automatically converts email messages into tickets for review.  Email management functionality makes submitting tickets to the system convenient, user-friendly, and easy.

LDAP Authentication
The system integrates with your existing network to maintain consistent usernames and passwords.

Ticket Assignment
Assign tickets to personnel for completion to ensure even workload distribution.

Ticket Priority Levels
Priority levels determine ticket importance within the system.  Tickets classified at a higher priority are ranked higher in the system and should be reviewed and resolved by support personnel first.

Departments
Create as many departments as necessary to categorize environmental tickets. 
Example:  You can assign tickets to technology, custodial, or maintenance departments.

Reporting
Comprehensive ticket and management reports for all users.  Filter reports by departments, users, current status, date ranges, and other ticketing fields.

Notes
The system provides a “Notes” section within each ticket enabling users with proper security rights to discuss a ticket.  Notes functionality provides users current status information and the ability to reference the ticket in the future for problem resolution.

Print Tickets
Provides functionality to print paper copies of tickets in the system.

Ticket Timeline
View who submitted a ticket and when a ticket was created in the system, when it was reviewed and assigned, and when a ticket is complete.  Reviewing the timeline of a ticket allows you to analyze environmental processes and procedures for possible improvement.

Email Notification
Setup pre-defined email notifications to notify ticket creators the status of their tickets.  Provides efficient ticket status information without the need to manually email ticket creators.

Ticket Alerts
Users and support personnel receive alert notifications after a defined number of days notifying them a ticket has not received proper attention within the system.  Ticket alerts work in combination with ticket priority levels.

Knowledgebase
All tickets in the system are indexed providing a searchable knowledgebase for end users and support personnel.

Text Messaging
Send text messages for ticket alerts and notifications to users and support personnel within the system.  Text messaging can be used in combination with email notifications and other communication options within the system.

Workflow Approval
Tickets flow through a pre-defined approval process you setup in the system before tickets arrive to support personnel for completion. 
 
Asset Management
Record and track information on organization assets (Example: serial numbers, model numbers, purchase dates, etc.) and provide the ability to submit tickets based on assets.

Self-Service Support
Setup pre-defined messages sent to users during ticket creation to assist in the resolution of their problem.  If a user is able to resolve their issue, the ticket is automatically removed from the system.

Preventative Maintenance
Schedule tickets in the system to be created automatically based on defined dates and times. 

Password Recovery
Users are provided automatic system assistance to help restore access without administrator involvement.

Ticket Timeline
Administrative personnel are provided full auditing logs on each individual ticket so you are fully aware of every change a ticket takes through the system.

Ticket Attachments
Provide the ability for users to submit screenshots or documents pertaining to an asset or ticket within the system.

System Personalization
Configure the system the way you want it presented to your users by providing a name, uploading a custom logo, etc.

Time Tracking
Management personnel can simply utilize the built in time tracking feature to get a snapshot of staff resource utilization.  While notes are being added to tickets in the system time is gathered at the same time to provide detailed time information on each person in your organization!

Project Management
Multiple work orders in the system can be organized into a complete project that involves multiple personnel with project milestones, etc.

Change Management
Gain control on your environment by having staff initiate change requests with full implementation and backout strategies that must be approved by key personnel before changes happen in your environment.

Network Monitoring
Monitoring on technology assets in the system will automatically generate a ticket in the system when a device or service goes unresponsive.

Five-Star Ticket provides a robust a comprehensive system with the ability to manage one individual department or your entire organization!

To find out more, please contact us today!