Software Solutions Frequently Asked Questions

Written by Super User on .

Select the question to reveal answer.

What Makes Five-Star Ticket Different From Other Service Management Solutions?

Five-Star Ticket provides a high end solution any size organization desires without the excessive upfront fees. In addition, Ticket gives you unlimited user access at both the end user and technician level which is typically unheard of with other solutions. Finally, being 100% web-based, Ticket allows you to access your critical information from any location without hassle!

Can We Evaluate Your Software For Free?

Absolutely! All of our software solutions have free trials available so there is no risk to your organization.  Free trials are available immediately and includes a fully functioning system with no restrictions. There is no contract, commitment, or obligation to purchase the system if you decide the system is not right for your organization.

Will Your Software Integrate With Our Network?

Absolutely! All software solutions integrate with both Microsoft Active Directory or Novell eDirectory based networks via LDAP authentication.

Do You Have Training Options Available For Our Staff?

Absolutely!  We offer remote and onsite training options for you and your staff on all software solutions.

What If We Outgrow The Hosted Versions Of Your Software Solutions?

If your individual needs outgrow our hosted platforms we have self hosted systems you can locate internally on your own network. Rest assured all information in your hosted system will be migrated with no data loss.

What Is The Contract Length For Software Solutions?

All software is provided with 12-month terms.

Can We Brand And Customize Your Software?

Absolutely! All software solutions are completely customizable in regards to system name, logo displays, and color schemes based on what makes sense for your organization!

Are There Charges For Software Updates And Upgrades?

No - When you purchase our software you receive free support and free upgrades for as long as you own the solution. In addition, we always want to hear how we can enhance our software so please be certain to utilize the feature request option to communicate your own ideas and vision!

Is There A Limit To The Number Of Users Supported?

No - All software solutions have the ability to scale to any size organization with no limits.

What Is The Installation Process?

Once you have decided on a software solution one of our product specialists will work directly with you and your staff to setup and implement everything from beginning to end.  We take care of everything for you and simply notify you when you can begin using your system.